Refund policy
We accept returns and exchanges within 30 days of delivery, subject to the following conditions.
Returns
Unused & Unopened Products: Eligible for a full refund if returned in their original condition and packaging, with seals intact.
Opened or Used Products: May be accepted with a restocking fee of up to 20%, depending on the product's condition and amount used. Heavily used or tampered products are not eligible.
Incorrect, Damaged, or Defective Products: We provide free returns and a refund or replacement after inspection.
Refunds
Cancellations & Out-of-Stock Items: Refunds are issued within 24 hours of an approved cancellation or confirmation that an item is unavailable.
Returned Products: Refunds are processed after the returned items are received and inspected.
Refunds are issued to the original payment method. Bank processing times may vary.
Exchanges
We accept exchanges within 30 days of delivery. Products must meet our return eligibility requirements. Please contact customer support to arrange an exchange.
How to Request a Return or Exchange
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Log in using the email address associated with your order and enter the 6-digit verification code.
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Select your order and submit a return request.
OR contact our customer support team for assistance.
Questions? Please contact us through our website's contact page.